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Alonso was our tech, He was professional and friendly. He did a fantastic job fixing our key card lock system. He had to return to Medford for parts and cam right back out. Our center is once again safe. Thanks Alonso.
These people are great at what they do! Any anytime I've ever had a problem pertaining to Locks I have taken my business here. Today I brought my truck to them because the locks on my toolbox would not accept the key any longer. One of the gentleman inside came out and lubed my locks free of charge and now they work great!
Jose replaced all our locks and was professional and courteous and did a great job! Highly recommend this company!
Always fast and friendly and reliable products.
The keys made here work 100% of the time. I never go anywhere else for keys!
Jose came to our new home to replace all the locks. He was fast, efficient, and highly professional. Highly recommend this company.
These folks are always helpful and are looking for ways to give me a good deal.
It is always a good experience for me to do business with you.
Courteous and helpful. Thank you for the rescue on a stressful day.
Keys all worked perfectly!!
Super nice people, quick service.
Nice people. Thanks for a great job!
Alonzo arrived right on time and the job was colpleted in a short time, entirely to our satisfaction. Very professional.
The latch repair parts that we may have needed were available. A possible solution to our latch problem was clearly explained. We followed these suggestions. The jammed latch is working without the new parts. We will keep the new parts - just in case
A year ago I bought several Masterlocks from you including a cable lock for my bicycle. After a few months the cable lock's male end could not be re-inserted. A large Masterlock wouldn't open. Both combination locks. Threw the cable lock away. But you cut thru the big lock quickly, I bought a new one just like that one. Hey, it's a Masterlock! Can't go wrong, but ... I'm sticking with Masterlock, thank you for your work.
Kristin is always a pleasure to work with.
You guys are the BEST!
We had them replace and upgrade all the doors in the house/garage. They were prompt, courteous, and PROFESSIONAL to a " T " Could not ask for a better job! Alonso was just great. He communicated his arrival/timing to us, as well as upgrades we needed, and what he was doing throughout the job ( 4 doors lock-sets/dead-bolts ). He tested everything thoroughly and made sure we were happy with everything. Which we ARE!
Great place to visit and get some keys/locks done or checked. Return customer. Highly recommended. Thanks again.
Great staff, great service
This is the fourth house we've had you guys come re-key for us and it's worth it every time! We also come to your kiosk when we need new keys made. Wal-mart and the other big box stores only seem to make keys that work about every third time, so we come to you now so I know I won't have to make 2 trips!
Jose was both friendly and professional. Will be using Bear Creek Lock from now on.
Jose was great in every way. He arrived timely, worked quickly and did it all with a happy disposition! Thank you!
I had the best locksmith !! I was with two small children and they came in 30 min! Got the job done in 5 min and didn’t have to break my lock! They were so reasonable ,I will call them again😊
I was in and out in about 10 minutes. Nice work!
Fast, friendly service! Thank you so much for your kind efficient service. I will always refer and use you for future needs.
Was willing to go out to my jeep to check the other locks. Thanks for the service.
Appreciated his communication and professionalism
Alex was awesome!! he did a fantastic job and he was super nice!! thank you alex!!
My go-to location for locks, keys, etc. Best service.
I have never been dissatisfied with their work and they have always been knowledgeable and friendly.
Jose was quick to figure out what needed to be done to fix my front door problem, and he did a great job with it. Glad I called Bear Creek.
He was friendly, courteous and knowledgeable. He arrived in a timely manner, diagnosed and fixed our problem quickly. Would highly recommend this service.
Affordable, quick, and very workable with our schedule. Jose was patient while we had client calls and worked with our office manager to handle payment when we had to be on another call.
Jose did an excellent job repairing our lock. He was professional & courteous.
Fast and affordable experience. Best in town
Quick, curteus and fair priced. Would recommend to any one!
The guy was super efficient, nice, asked good question about the handle / upper Lock. I'm a shoes off house and he even took off his shoes when I mentioned don't walk on rugs. He explained what he did and had to adjust handle knob and realign deadbolt. Great work! :)
Great job drilling coin op laundry boxes
GREAT JOB!!! Had an old safe and you figured out the combo quickly and price was very reasonable. Thanks.
What a great job! Friendly, on time and great new locks!!!
It's nice to have very honest and great people to work with
Chris from Bear Creek lock solved our problem of a safe not opening in a very timely and professional manner. He was very courteous and answered all our questions.
Amazing, as usual. We always use your service and will continue.
I am so pleased with the promptness and attention to detail shown by Alonzo at Bear Creek Lock and Key. I needed the locks changed on my house, due to an unsafe situation with a roommate. Alonso was there that same afternoon to change the locks and provide the safety that was needed. Thank you Ashland Bear Creek Lock and Key!
Jose was wonderful... kind and caring about doing a good job and kept at it, until he figured out how to get my lock to work well.
Quick, professional service. Will use again if need arises. Thanks!
They were very polite and professional. I was also pleasantly surprised with the cost!
Thomas did a great job and is a super nice guy.
Thank you for coming out to take care of our issue in such a timely manner. We also appreciated your friendly professionalism.
Jose came and dealt with all of our issues in a professional, timely and high quality manner. I loved being able to sign up for a service call online, and BCL&S was great about communicating/verifying appointments. I will totally use them again....they are locally owned, and a great business to be associated with.
Jose came to rekey all of our locks and he was friendly, communicative, hard working and professional. I appreciated how I could just schedule the appointment online and it was confirmed immediately. I would most definitely use BCL again!!
I thought when I was in before there was a key with a white dog, but there wasn't one t hi is time...but there was a key with the wicked stepmother as the beautiful queen on one side and the witch on the flip side..from Disney's Snow White , which I love (and purchased)
Fast service, nice personable worker. He explained what went wrong with my lock and fixed it quickly . I would call them again.
Jose was prompt, friendly, professional, and got the door unlocked without a problem! Thanks!
Great job: Prompt, competent, and thorough.
Jose is excellent. He is polite, professional and very enjoyable. Thank you for the excellent work.
Great job! Highly recommend these guys
Jose was very friendly and explained what he was doing to repair our locks. He is super knowledgeable and a great locksmith. I would strongly recommend him to anyone needing help with locks.
Excellent customer service! Very helpful and informative. Alex only had 30 min until closing to explain my options and produce the key and he did it without hesitation! Thank you!
Jose from Bear Creek came to our house to install a new front door lock. He was professional and helpful, and managed to do it all while a new puppy untied his boot laces and chewed on his pant leg. He saved us some money, and our new lock works better than the old one when it was new. Thanks, Jose!
Awesome service. High quality and efficient and very reasonable pricing. Will use them again happily!!!!!
I had a stressful day in regards to loosing my car key, I did finally found it but felt exhausted with stress over the whole ordeal. I thought it best to stop and make an extra copy of my car key so I didn't have to go thru this stress again. Alex was very kind, patient and helpful. I was impressed with seeing how patient he was with the indecisive customer that was in front of me as well. I would certainly reccommend this establishment.
Thomas did great job trouble shooting and dismantling old door lock on Friday 11/2/2018. He took photos of lock and assembly and parts. I requested him to send them to my e-mail address (not text). His work was expert.
Thank you to Travis for finding the part that works in an old deadbolt and to Chris for showing and explaining how to install the new and improved deadbolt
He did a very fast. Job and was very friendly
Awesome job! Friendly, helpful. Would recommend to others. Thanks Jose
Thomas was prompt, courteous and professional. Very satisfied with his service.
I came in to have a fob programmed for my car the guys weren’t sure they would be able to program it there that I may have to go to Ashland. Jose went above and beyond with his great fabulous customer service figured out that the fob computer was still good it was the button pad thy wasn’t connecting. He put the programmed chop from the old fob into the new one and I was on my way. Kudos to him and his great customer service.
Good Job Jose !
Fast, friendly and efficient service. I always go with Bear Creek lock.
Excellent hard worker, really listened and did a very good job! Thank you
Prompt, knowledgable, and reliable. Excellent and friendly service. Thank you!
Called, came right in to the store, and within 10 minutes my safe was opened and I was on my way. Great service.
It’s great your open saturdays.
Excellent service by Jose. Will recommend on social media.
Fast friendly efficient. Thanks Thomas.
Quick response, friendly, affordable
Locked myself out of my gun safe and called Bear Creek Lock. I have used them in the past to re-key a truck and they had done a professional job in the time quoted and I was very pleased. Same this time around. The technician arrived on time and went right to work, 90 minutes later new keypad installed and everything worked. Cleaned up his workspace and showed me how my new keypad worked. I would recommend Bear Creek Lock and Safe for any lock work you need done.
A huge thank you to Thomas! You are fortunate to have such a great, efficient/effective employee! You Company is the best!!
Alonso was professional; showed up on time; and did the rekey job quickly without any problems. I would use Bear Creek again.
Great work! And fast! Thanks
Excellent service. Quick and efficient. Highly recommend.
Great service thank you!!!
Jose went the extra miles to get my slightly funky configurations improved when he left over when he arrived. Extended me some trust, too, when I had forgotten my CC at the time I booked the job and “bought” key blanks of my choice for the job later that day. I’d wager anyone would be glad to have him come service their locks.
What a great job. Jose spent a lot of time explaining the locks, changing them, helping me code the ones that needed them. He was the ultimate professional.
Thomas was right on time, polite and professional. Job was done quickly and properly. I would highly recommended Thomas and Bear Creek Lock.
Thomas arrived on time and was very kind and helpful. Highly recommend Bear Creek Lock and Safe!
Travis was great. My antique deadbolt needs a part that Bear Creek doesn't stock, but he was able to find one online and order it for me. I have my fingers crossed that it'll work. Thank you!
Very fast and Friendly. Thank you.
Great job. On time, friendly, excellent work, reasonable prices. Thanks.
Very quick and efficient. Treated with respect and took care of my request.
Excellent service on a Saturday when my deadbolt broke in the locked position. The repairman was prompt, cheerful, and professional. He had a new deadbolt installed in just a few minutes and also did a repair on the door jamb to make the door shut more securely. Very impressed! Thank you, Bear Creek Lock!!
Alonso did a great job getting into my filing cabinet! It wasn’t an easy job, but he did it! He was personable and timely in getting here, also.
Bear Creek Lock An safe has always been an always will Be my go to spot for the most honest, reliable, quick customer service. Jose was what I expected! I received text messages when An how long to expect arrival. Jose provided the best, fast, reliable, customer service. These days that alone is hard to find. I will always recommend Bear Creek Lock An Safe to anyone who would require services.
The entire experience was a great one. From the initial phone quote, to the confirmation text with a photo of the technician and finally the quality service provided by Jose Torres, it was an easy and pleasant experience. Thank you all!!
I called for a rekeying of my front door and I was taken care of promptly and fairly within 90 minutes. I couldn’t have asked for better service. Thank you Bearcreek lock.
killer experience and amazing people
I like to say how nice and convenient it was to have someone come to our home and fix our truck key. My husband flushed our only key down the toilet. Bear Creek Lock was very easy to work with they called me when our key was ready. They were here the next day and fixed our truck key. Jose was such a delight and very helpful. I would definitely recommend Bear Creek to any of my friends and family anyone for that matter. Thanks Bear Creek for your help
Thomas did a great job. Very professional and a super nice guy!
José was really friendly and helpful. We had some trouble with our insurance not sending all the information, but once I contacted them José got to us 20 minutes later.
Thank you for the quick turn around on the trailer hatch key!
Thank you for rekeying my house! Very prompt service and the text messages when you're on your way are very helpful!
Super fast! You guys are great!
Fast and friendly service!
Very fast service . in and out in less than a few minutes. Bravo !!!
very good experience
A very pleasant visit and great friendly service. This is now my go to place if I need keys or locks. A big thank you from me,
Went over and above by offering to label each key
Three keys made with a smile in less than 2 minutes! Painless Square checkout! What more could you ask for!
Thanks for helping me long distance!
I had 4 children with me when making my purchase. The gentleman who helped me was so patient & sincerely kind.
Above and beyond! Made our day and solved our issue while saving us 75-100 bucks! Thanks!!
Super quick and great customer service!
The keys seemed to be made of thinner materials - unsure about durability and I have yet to try them out.
Sure appreciate Chris taking the time to get the RV faub working.
Nice young man at the desk
love the new deadbolt
I didn't need to see the selection as I had a car key made and just wanted the same type as the original.
Could not have been more helpful. Great experience.
My self and another friend had keys made. Then I asked the young man to remove the burrs from the keys....alot better please. But both sets of our keys still have sharp edges . I could tell that it was not important for him to clean off the burrs. Please contact me if you like. I have always had great service from your business.
easy quick friendly I will return when I need a key or keys
Bear Creek Lock & Safe Always does a fantastic job for us!
The guy was very nice and fast!!
The guy who made my key was friendly. They had a great selection of different designs of keys! Also lots of cool Keychain. Very clean place, and very quick to have keys made.
Very personable and efficient
Code key was right on ane the Jeep starts
Great fast service!
your store space could be a little bigger.
fast friendly service experience
Good service, pleasant technician, quick service. Who could ask for more?
Great, friendly staff. Will definitely be coming back.
You were honest the other guys seemed to b shady
You guys are the best!
Both of the gentlemen I worked with were polite. The job was finished quickly and the price was very reasonable. Thank you
Superb service for a difficult to find key
Very knowledgeable and helpful i5deas!
Friendly and courteous. Really appreciated the installer.
Jose was a champion while dealing with a stubborn padlock. He really saved my day!
Accuracy of work
Glad you're here
Fast and friendly and price was fair.
need to return with nonworking newly made key.
Mike did an awesome job! Thank you!
purchased 3 out of 4 items needed
Always quick and nice
The guy who worked on my stuck door knob was great! He worked super hard on that stubborn thing AND he was very nice. He also swept the entryway after he was done!
Fast friendly service.
Service was fast and provided expert information to me on how to tackle my lock problem, that allowed me to complete my work efficiently.
Service is always excellent when I go in there. I've never had a bad experience as long as I've been going there
Quick and expert service. Thank You
Great job! Nice staff.
Jose came on time, worked rapidly, and solved the problem quickly. He was pleasant and polite and I would recommend him.
It was nice that I was recognized as being a Government employee. He recognized me because of my uniform although I had went from the Forest Service to the BLM.(the uniforms are not that different)
My second time using service. Excellent all around experience ,no wait time. It's the only company I will use for all my lock needs! A great big THANK YOU
So happy that Brian could unlock my house door on a Sunday evening at a last minute notice. He was very helpful and courteous. thanks
Always great service!
I always buy my keys from this store :)
Work was completed quicker than anticipated, we were able to swing by after shopping @ Fred Meyer.
Very convenient access
Thank you for your service. I do wish though that you would bill AAA for reimbursements for AAA members though. Some of people do not have cash or credit card available in an emergency situtation. Luckily I did.
Very quick, they were!
Work was done quickly while we shopped at Fred Meyer. Thanks
Very good service!
Suggestions where needed
Quick opening door great customer service will recommend to friends and family
Years of great service - thanks
I didn't know that you guys would do the receipt by email. But I like it
Found my prob and had a wired part to fix it in a very timely manner. Great experience after my hours of frustration.
Patient, patient, patient. You were all kind, willing to please, get it right, perseverant. Thank you!
Great service, workmanship is 2nd to none.
Outstanding service as always!
A very pleasant, helpful experience.
friendly , quick, inexpensive
Good job explaining options and upselling.